Frequently asked questions
Do I need to pay custom duties / taxes?
Some countries may have import taxes and it is the customer's responsibility to pay for these taxes (where applicable). Unfortunately, we are unable to advise customers on how much these will be. Please consult your own country’s import tax policy.
Also note that Dearsky10 is not responsible for any possible extra fees charged by the courier, and we will not be liable for packages refused or held by customs for delivery.
Handling time
The average handling time in my shop is 10-14 days (weekend and holiday not included) , but please note that in certain cases, it may take longer than this depending on the supplier. We do not accept urgent order. Thank you so much for your understanding.
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All Pre-Order items will be marked as "Pre-order" on the item title. They have an estimated shipping date in the description. Please see item details for estimated shipping times. Please only order if you are okay with the timeline. Just to set your expectation, the shipment schedule is subject to change due to manufacturing or shipping issues based on the supplier. ​​
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Shipping Time
Please note that all items are shipped from the U.S. When shipping internationally using the "First-Class Package International" service, delivery times can vary depending on the destination country and may take between 2-3 weeks or longer to arrive. Contact us if your package hasn't arrived within 4-6 weeks of the dispatch date.
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Orders will be shipped to the address you have on file. Please check it prior to submitting an order! Anything returned to us due to an incorrect address will result in additional shipping charges, which will be the responsibility of the buyer.
Why is my order cancelled?
Please note that the shop owner doesn't keep inventory in stock. So the item you purchased might not be available after checking with the supplier due to high demand as soon as it is released.
Can I get a refund after placing an order?
We only accept cancellation within 1 hour since you place your order. After that, no cancellation or return is allowed, so please make a careful purchase decision. Even though we do not accept return, do not hesitate to contact us if there's any problems with the package in transit as well as complaints about the items being sold. We will try our best to resolve any problems you have with the order.
Manhwa Language
Most of the manhwas in the store are in Korean except for BJ Alex (English). Some are Taiwanese and Japanese (check out for those in "Book(Taiwanese/Japanese)" section.